COVID19

Due to complications regarding the COVID-19 virus orders may take 2-3 weeks to process and ship. If your order takes more than 3 weeks to ship you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed. 

Vivid Ink Co LLC is not responsible for shipping delays. Once a tracking number has been provided you may contact the carrier for any shipping issues. 

Return Policy

Due to the nature of custom printed apparel, we can not accept returns or exchanges of any items unless the merchandise is misprinted, materially flawed, or defective. In addition, please note that sizing can vary between manufacturers and styles. If you have any questions about how a garment may fit, please email us at info@vividinkco.com

All of our items are CUSTOM. There are no refunds or exchanges on custom items. ALL SALES FINAL.

We cannot be responsible for the purchase of incorrect sizes and will not be able to accept returns for this reason once the garments are custom printed.

If your items are misprinted, materially flawed, or defective in any way, please contact us within 3 days from receipt of merchandise and we will be happy to arrange for a return, reprint, or credit. Please provide your order number with all correspondence.

Returns for exchanges for misprinted, materially flawed, or defective must be made within 3 days of receipt of purchase.

All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

Sales Items

ALL SALES FINAL on sale items.

Shipping

Free shipping on orders over $300. Free Shipping offer applies to ground shipping only. All orders are shipped as received, normally within 3-5 business day of receipt of paid order. In the event an item is unexpectedly out of stock, we will inform you via email so you can cancel or change your order if needed.

Vivid Ink Co LLC is not responsible for shipping delays. Once a tracking number has been provided you may contact the carrier for any shipping issues. 

Shipping Address Issues

Vivid Ink Co LLC  WILL NOT BE HELD LIABLE  for any shipping address discrepancies which includes lost, misplaced, or incorrectly delivered shipments.

It is the customer’s responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.  If your package is “return to sender” we will reship the item to updated address. However; Customer is responsible for shipping invoice for the second delivery attempt.

Delivery Options

Vivid Ink Co LLC or its representatives are located in Douglasville, Georgia. We off free deliver within a 5 mile radius of Chapel Hill and Central Church Roads. A delivery fee of $20 will be charged if items are delivered within a 15 mile radius from the above mentioned location.  Anything beyond 15 miles will be shipped via USPS Priority Mail; no exceptions.

Why is my order still in “Pre-Shipment”

Tracking numbers are sent to your email as soon as your order’s label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

My order says delivered but I have not received it yet, what should I do?

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting you contact your local post office.